Disclosure
Credit Guide.
Finsure Finance & Insurance Pty Ltd is a licensed provider of credit assistance under the National Consumer Credit Protection Act 2009 (the “Act”). This guide tells you who you’re dealing with, the services we provide, and your rights if something goes wrong.
Who you’re dealing with
Key information.
Australian Credit Licence holder and the Credit Representative authorised to assist you.
Australian Credit Licence holder
Finsure Finance and Insurance Pty Ltd
- Address
- Level 27, 10 Carrington Street, Sydney NSW 2000, Australia
- Phone
- 1300 346 787
- admin@finsure.com.au
- ACL number
- 384704
Your Credit Representative
Mr Akshay Banga
- Address
- 38 Tamar Avenue, Point Cook VIC 3030, Australia
- Phone
- 0427 884 969
- akshay@mavhomefinance.com
- Credit Rep number
- 576127
The Credit Representative (or the business for which the Credit Representative acts) will receive the commissions referred to in the “Commissions received by us” section below.
Ownership
Who owns Finsure.
Finsure is ultimately owned by MA Financial Group Limited (ACN 142 008 428). We will only ever assist you with the credit product that we believe is best for you and your circumstances. In the event that we introduce you to a loan from MA Financial Group Limited or any of its subsidiaries, we will specifically disclose this ownership relationship to you again so you understand the relationship.
Panel lenders
Where we source finance.
We provide you with information on a broad range of finance providers and loan products. Once you have chosen a loan or lease that is suitable for you, we will assist in obtaining approval. We source finance products from the following panel.
Before we recommend a loan
Information required from you.
Before we suggest or assist you with entering into a loan or lease, or increasing the credit limit of an existing loan, we must assess whether that loan will be unsuitable for you. To do this, we will need to ask you a series of questions, including:
- Making reasonable enquiries about your borrowing objectives and requirements.
- Making reasonable enquiries about your financial situation.
- Taking reasonable steps to verify the details of your financial situation.
A loan (or credit limit increase) will be unsuitable if, at the time of the assessment, it is likely that you would be unable to repay it, or could only repay it with substantial hardship, or if the loan does not meet your stated requirements or objectives.
If we provide you with credit assistance, we will provide you with a copy of our preliminary credit assessment that details how we considered the product we suggested.
What we do — and don’t — advise on
Information provided by us.
We do not provide financial or legal advice. It is important to understand your legal obligations under a proposed loan or lease and the financial consequences imposed by the debt. If you have any doubts, you should obtain independent financial and legal advice before you enter into any finance contract.
We do not make any representations about the current value of any real estate you finance through us, or the future prospects of its value. You should always rely upon your own enquiries.
Money in, money out
Fees and commissions.
Fees payable by you
We may charge you for our services if you apply for a home loan, an investment property loan, a personal loan or a lease. If a fee is to be charged, this will be disclosed to you in a Credit Quote provided before you apply for finance.
You may need to pay fees to the finance provider as part of the application. These will be detailed in a Credit Proposal Disclosure Document we will provide before applying.
Commissions received by us
We may receive commissions from the finance provider that provides your loan or lease. These are not fees payable by you. Further detail will be provided in the Credit Proposal Disclosure Document before applying.
We may also receive additional commissions or bonuses from finance providers relating to the volume of finance we arrange. These depend on a number of factors and cannot be quantified at this point.
Commissions and fees payable by us
Referrals are sourced from a broad range of sources. We or our representatives may pay commissions or fees to call centre companies, real estate agents, accountants, solicitors or other businesses for referring you to us. These are not fees payable by you.
Any referral fee or commission paid in relation to your referral will be disclosed in the Credit Proposal Disclosure Document given to you before applying for finance.
If something goes wrong
Complaints and dispute resolution.
Internal dispute resolution
We hope that you are delighted with our services. If you have any complaints, you may contact our Complaints Manager, who will aim to resolve your complaint within five business days.
If the complaint is going to take longer than five business days, we will keep you updated on the progress and provide you a written response when our investigation is complete. This response will let you know the outcome and the reasons for our decision.
- Contact
- Complaints Manager
- complaints@finsure.com.au
External dispute resolution — AFCA
If you are not satisfied with the outcome of your complaint, or you have not heard from us within 30 days, you may refer the matter to the Australian Financial Complaints Authority (AFCA), an ASIC-approved External Dispute Resolution Scheme. External dispute resolution is provided at no cost to you.
- Website
- www.afca.org.au
- info@afca.org.au
- Phone
- 1800 931 678
- Post
- Australian Financial Complaints Authority
GPO Box 3, Melbourne VIC 3001
Privacy
Privacy disclosure statement.
We are collecting personal and financial information about you to provide you with our broking services. The information you provide will be held by us and our Credit Representative.
We may use credit information and any other information you provide to arrange or provide finance and other services. These include our Smart Select connection and comparison services.
We may exchange the information with the following types of entities, some of which are located overseas:
- Persons who provide finance or other products to you, or to whom an application has been made for those products.
- Financial consultants, accountants, lawyers and advisers.
- Any industry body, tribunal, court or otherwise in connection with any complaint regarding our services.
- Any person where we are required by law to do so.
- Any of our associates, related entities, contractors and outsourcing partners — some of which are located in the Philippines.
- Persons to verify the information you have provided, such as your employer, accountant or superannuation provider.
- Any person considering acquiring an interest in our business or assets.
- Any organisation providing online verification of your identity.
You may gain access to the personal information that we hold about you by contacting us. You can also contact us for a copy of our privacy policy. Our privacy policy contains information about how you may access or seek correction of the information we hold about you, how we manage that information and our complaints process. Our privacy policy is available from www.finsure.com.au.
If you do not provide the information, we may be unable to assist in arranging finance or providing other services.
Questions?
Anything in this Credit Guide unclear?
If you have any questions about this Credit Guide or any other aspect of our services, please do not hesitate to ask us at any time. We are here to assist you.